Always available
Answers patient calls and messages even when the clinic’s reception is closed.
A digital AI receptionist for clinics
Your clinic’s digital AI receptionist.
Calls, website conversations and WhatsApp — handled 24/7.
Elara answers patient questions, books, reschedules and cancels appointments, and stays aligned with your clinic system or calendar.
One digital front desk
Patient conversations and appointments, handled with consistency.
Elara brings your clinic’s channels, approved information and live schedule into one multilingual reception experience.
24/7Patient reception
3 channelsVoice, Website Chat and WhatsApp
10 languagesMultilingual conversations
One live scheduleClinic system or calendar
What Elara handles
A complete digital front desk for modern clinics.
Elara handles high-frequency reception work while clinical decisions, care and clinic policy remain with your team.
Appointment management
Books, reschedules and cancels appointments against the clinic’s connected live schedule.
Multilingual conversations
Communicates across supported languages with local dates, time zones and clinic-approved wording.
Patient questions
Uses approved services, practitioners, policies, consultation requirements and opening hours.
Safe handoff
Routes sensitive, urgent or clinic-specific matters to the right person instead of making clinical decisions.
Clinic control
Each clinic keeps separate settings, staff access, patient data, channel configuration and integrations.
Primary channels
One Elara. Voice, Website Chat and WhatsApp.
Patients receive a consistent clinic-approved experience across the channels they already use.
Your AI receptionist on the phone
Elara answers inbound calls 24/7, handles common patient questions and manages appointments in the clinic’s configured language and voice.
Reception on your website
Add Elara to the clinic website for patient questions, service discovery, booking, rescheduling and cancellations.
Clinic conversations in WhatsApp
Patients can message Elara using the clinic’s connected sender and receive the same approved information and appointment support.
Supporting notifications.
Email and SMS can support confirmations, reminders and follow-up when enabled by the clinic; they are not Elara’s primary reception channels.
Email and SMS can support confirmations, reminders and follow-up when enabled by the clinic; they are not Elara’s primary reception channels.
Clinic systems & calendars
Connected to the systems your clinic already uses.
Connect Elara to your clinic system or calendar so availability, bookings, reschedules and cancellations stay synchronized with the clinic’s live schedule.
Supported clinic systems
Where a supported clinical system is available, Elara connects through the appropriate secure integration and uses only the capabilities that system provides.
Google Calendar
Connect a clinic-authorized Google calendar for live availability and appointment synchronization.
Microsoft 365
Connect the clinic’s authorized Microsoft 365 calendar to keep appointment activity aligned with the live schedule.
Built around your clinic
A reception experience shaped around your team.
The clinic decides what Elara can say and do. Patients always know which clinic they are speaking with, while staff retain control over services, schedules, channels and escalation.
✦ Your clinic identity and patient experience
✦ Your services, practitioners and consultation rules
✦ Your language, voice, tone and time zone
✦ Your connected channels and live schedule
Elara is a digital receptionist, not a medical professional.
Elara does not diagnose, provide emergency support or make clinical decisions. Sensitive and urgent matters are routed to people.
Elara does not diagnose, provide emergency support or make clinical decisions. Sensitive and urgent matters are routed to people.
How it works
A guided path from registration to go-live.
Most clinics go live within 2–3 weeks. Timing depends on clinic readiness, integration requirements and any provider or regulatory approvals.
Register
Create the clinic account, verify the business email and complete secure checkout.
Configure
Add services, staff, approved information, policies, languages and availability.
Connect
Connect the clinic system or calendar, install Website Chat, configure Voice and connect WhatsApp.
Test & launch
Complete appointment, channel and handoff tests before a controlled production launch.
Implementation & onboarding
Launch Elara with confidence.
The implementation period combines technical configuration with real workflow testing and final quality review.
- Clinic profile, services, staff and approved information
- Clinic system or calendar connection
- Voice, Website Chat and WhatsApp configuration
- Booking, rescheduling and cancellation tests
- Controlled go-live support
Simple subscription control
One clear renewal date.
After secure payment confirmation, the clinic can continue through its Elara onboarding workspace.
Payment method, invoices and cancellation are managed in Stripe Customer Portal. A cancellation scheduled for period end keeps access until that paid period expires.
Read clinic termsSimple clinic pricing
One complete Elara package.
A monthly clinic subscription plus one-time implementation and onboarding.
Elara clinic subscription
USD 999 / clinic / month
Charged monthly in advance. Applicable VAT or local taxes are added where required.
- AI Voice receptionist, 24/7
- 1,000 inbound AI Voice minutes included per billing month
- Website Chat
- Booking, rescheduling and cancellations
- Clinic system or calendar connection
- Multilingual patient conversations
- Clinic dashboard and usage visibility
Additional inbound Voice usage over 1,000 minutes is billed separately. Outbound Voice usage is billed separately. Applicable rates are confirmed before activation.
Get startedImplementation & onboarding
USD 3,000 once
Charged with the first subscription checkout. Covers configuration, supported connections, testing and launch preparation.
No refunds after payment.
Paid implementation, onboarding and subscription amounts are non-refundable, except where applicable mandatory law requires otherwise. A cancelled clinic keeps access until the end of its already-paid subscription period.
Paid implementation, onboarding and subscription amounts are non-refundable, except where applicable mandatory law requires otherwise. A cancelled clinic keeps access until the end of its already-paid subscription period.
Frequently asked
Clear answers before you begin.
What does Elara handle?
Elara handles routine patient questions and appointment workflows across Voice, Website Chat and WhatsApp, using the clinic’s approved information and rules.
Does Elara answer phone calls?
Yes. Elara provides a 24/7 AI Voice receptionist for inbound calls, with clinic-level language, voice and greeting configuration.
Can Elara use WhatsApp?
Yes. A clinic can connect an approved WhatsApp sender during onboarding and test it before activation.
Can Elara connect to our clinic system?
Elara can connect to a supported clinic system or to Google Calendar or Microsoft 365. Availability depends on the selected system and its supported capabilities.
Can Elara book, reschedule and cancel appointments?
Yes. Elara manages those workflows against the connected clinic system or calendar when the selected integration supports them.
How long does implementation take?
Most clinics go live within 2–3 weeks, including configuration, provider approvals where needed, workflow tests and final quality review.
What happens after 1,000 Voice minutes?
Additional inbound Voice usage is billed separately. Outbound Voice usage is also billed separately; applicable rates are confirmed before activation.
Does Elara support multiple languages?
Yes. Elara supports multilingual patient conversations, with language configured for the clinic and its enabled channels.
Intelligent · Elegant · Human
Give your clinic a reception experience that never feels closed.
Bring Voice, Website Chat, WhatsApp and appointment management together in one digital AI receptionist.
Start onboarding