Using Elara

Patient Terms of Use

Last updated: 25 September 2026

Elara is provided by ELARA DIGITAL RECEPTIONIST ABDUL AMEER, Norwegian organisation no. 938269041. These terms apply when a patient uses an Elara-powered clinic channel, including Voice, Website Chat or WhatsApp. The clinic remains responsible for its services, availability, pricing, policies and the care it provides.

Using Elara

Use accurate information and only book, reschedule or cancel appointments you are authorized to manage. A booking or change is confirmed only when Elara clearly confirms it. Clinic-specific cancellation, change and attendance policies apply.

Treatment payments

Elara does not accept or process payment for clinic treatments. Patients pay the clinic directly using the clinic's own payment methods. Payment questions, deposits, invoices, refunds and disputes are handled by the clinic. Do not submit card or bank details to Elara.

Not medical advice or emergency support

Elara is a digital reception and appointment service, not emergency support or a medical professional. Do not use it for urgent medical needs. Contact local emergency services or the relevant clinic directly when urgent help is needed.

Availability and accuracy

We work to keep the service available and accurate, but technical failures or third-party services can affect channels, clinic systems, calendars or information shown. If anything is unclear, contact the clinic directly before relying on it.

Respectful use

Do not misuse the service, attempt unauthorized access, submit harmful content or interfere with other users or clinics.

Questions

For Elara service questions, contact ElaraAssistant@hotmail.com.