For clinic customers

Clinic Service Terms

Commercial working terms · 25 September 2026

Price and included service

The Elara subscription is USD 999 per clinic per month. It includes an AI Voice receptionist with 1,000 inbound Voice minutes per billing month, Website Chat, WhatsApp, appointment booking, rescheduling and cancellations, a supported clinic-system or calendar connection, multilingual patient conversations, and clinic dashboard access with usage visibility.

Additional inbound Voice usage over 1,000 minutes is billed separately. Outbound Voice usage is billed separately. Applicable rates must be confirmed before activation and are not set by these public terms.

Implementation and onboarding

A one-time implementation and onboarding fee of USD 3,000 is charged with the first subscription checkout. Applicable VAT or local taxes are added where required. Most clinics go live within 2–3 weeks, but provider approvals, regulatory requirements, integration complexity or clinic readiness may affect timing.

Payment and access

Stripe hosts checkout and stores payment credentials. Elara does not receive or store card data. Onboarding access begins after secure payment confirmation. Returning from checkout does not by itself confirm payment or activate a clinic.

Setup, readiness and launch

Paid subscription status, completed onboarding and live status are separate. The clinic must complete its profile, supported clinic-system or calendar connection, selected channel configuration and required tests. Voice, Website Chat or WhatsApp is not marked live until its required configuration and acceptance checks pass.

Monthly renewal and cancellation

The subscription renews monthly on the billing date shown in Stripe Customer Portal. The clinic may manage its payment method, invoices and subscription in the Portal. Cancellation at period end keeps access available until the current paid period expires.

No refunds after payment.

Paid implementation, onboarding and subscription amounts are non-refundable, except where applicable mandatory law requires otherwise. A cancelled clinic keeps access until the end of its already-paid subscription period.

Controlled rollout

Elara uses a monitored rollout for each clinic launch. Expansion beyond the agreed launch scope requires the safety and acceptance checks in the signed launch plan.

Communications policy

Voice, Website Chat and WhatsApp are Elara's primary reception channels. Email and SMS may support confirmations, reminders and follow-up when enabled. The clinic must obtain and retain any required consent, identify itself where required, provide legally required opt-out routes and keep patient contact details accurate.

Service boundaries

Elara does not provide medical advice or process treatment payments. The clinic remains responsible for services, clinical decisions, prices, deposits, treatment invoices, patient refunds, integration authorization, approved content and lawful patient communications.

Questions

Contact ElaraAssistant@hotmail.com before accepting the clinic order if any commercial term is unclear.